The Red­dish Shirt With White De­signs Worn by Roux (John­ny Depp) in Choco­lat

At NYC Jackets, we take pride in crafting premium leather jackets that meet the highest standards of quality and craftsmanship. While we strive for excellence in every piece, we understand that sometimes returns or exchanges may be necessary.

Our Commitment

We offer a straightforward 30-day return policy to ensure your complete satisfaction. Each jacket undergoes thorough quality inspection before shipping, but if you need a different size or aren’t completely satisfied, we’re here to help.

Return Eligibility

Your item is eligible for return or exchange if:

The return is initiated within 30 days of delivery

The item is unworn, unwashed, and in original condition

All original tags remain attached

The item is not a custom-made piece

The product is free from stains, damage, or alterations

How to Initiate a Return

1. Contact our customer support team via email with:

Your order number

Reason for return

Whether you prefer a refund or exchange

2. Once approved, you’ll receive return shipping instructions

Return shipping costs are the responsibility of the customer

Use the same shipping address as listed on your original package

Share the return tracking number with our support team

Refund Process

After we receive and inspect your return:

Refunds are processed within 3 business days

You’ll receive an email confirmation when your refund is processed

Funds typically appear in your account within 5-14 business days, depending on your bank’s processing time

Size Exchanges

If you need a different size:

Contact us within 24 hours of delivery for priority processing

Provide your order details and desired size

Our team will guide you through the exchange process

Important Notes

Custom-made jackets are not eligible for return

Returns initiated after 30 days cannot be accepted

All items must be returned in their original packaging

International returns follow the same policy guidelines

Questions?

Our customer support team is ready to assist you with any questions about returns, exchanges, or our products. Contact us at [sales@nycjackets.us] for prompt assistance.

Nycjackets.us reserves the right to refuse returns that don’t meet our stated conditions. This policy is designed to ensure fair treatment for all our valued customers while maintaining our high quality standards.