The satisfaction of our valued customers is our clear motive. It happens sometimes that the customers do not satisfy with the size or color of the purchased product. Nycjackets enables its valuable customers to return or exchange any of the purchased products in accordance with the following guidelines.
30 Days Easy Return Policy
Return & Exchange of the purchased product is applicable within 30 days when a jacket is received by the customer. After 30 days the company will not remain responsible for any sort of error or dissatisfaction.
Cancellation of the Orders
The request for cancellation of your order should be made within 24 hours and if the cancellation will be made within 24 hours so we will refund the whole amount in the buyer’s respective account, but if a customer still wishes to cancel the order so the following conditions will apply: Cancellation of the order after 24 hours will result in a direct deduction of 30% from your paid amount. Cancellation of the order within 3 days before shipping will result in a direct deduction of 50% from the paid amount. No Cancellation will be entertained after 3 days of confirmation.
Refund policy
Once the return or exchange is processed, we issue the refund to the buyers within 3 days. The refund is only issued to the same card or PayPal account from where the payment was received.
Refund Policy Terms and Conditions:
We emphasize the quality and originality of the products on our site. We make sure that by providing the best quality we can make a trustworthy relationship with our clients. But in case you encounter any problem as mentioned below then we can surely sort the issue by refunding the money.
- If you got a wrong shipment and now want to return it and have your money back then you are definitely eligible for this policy.
- Buyers will be reimbursed in the way of payment that they have used to pay for the item.
- The process of return gets done through our accounts department within the 3 working days.
- While the bank process may take a longer time and will process the procedure within 5 to 14 working days. And then you will get the payment back.
- You will get notified about the further details and instructions through email by our team.
Exchange policy
The only reason acceptable for return or exchange of product Please note is that the item you want to return or exchange should be in its original condition. The shipping cost to send the item back to our warehouse or production house will be paid by the customer.
Exchange Policy Terms and Conditions:
These are the key points for the execution of our exchange policy. So when you think of it you better go through these points as they will help you better understand our policy. You will get a clear idea of the eligibility criteria and the procedure. All the terms and conditions for the exchange policy are written here very clearly.
- Your product should not lose its originality. Make sure you have it in the best original condition.
- When you will apply, make sure that you add a valid reason for why you are exchanging the received item in the email.
- What makes you eligible for this exchange policy is that if you have got a different product, the wrong size, and color, or maybe it does not contain the features which are mentioned on the website ( we do not compromise on the quality so do not worry it won’t happen) then you will be eligible for this policy.
- The custom expenses which will cost in the whole procedure of exchange will be paid by you.
- Just like us, you are also instructed to use a trackable courier service. After receiving the tracking ID/number you have to send us that. So that we can keep ourselves updated with the location of the product.
- When you receive the approval from the team to exchange the parcel you will then receive a return address as well. Where you will have to return the product. That will be the exact address of our warehouse from where you will receive the product.
- The replacement of the product will reach you in the next 15 days after we have received the delivered product back.
- The customized parcels will not get exchanged.
Return policy
There will be no return/exchange for ordering more than one similar product, but a different size. People misuse this facility. In case of a return, the return shipping will be paid by the buyer and the customer is also liable to pay the shipping and handling cost that will depend upon jacket weight and size. No product will be entertained for Return, Refund, or Exchange if the tags were removed from the product. All requests for Return, Refund, or Exchange made after 24 hours of receiving the product will not be acceptable. Right before sending your jacket, our responsible product inspector will review your jacket; color, sizing, stitching, quality of leather, and the pattern of the item. Still, if you feel any queries so please email us at our provided email address and highlight the issues that you are facing with the jacket.
Return Policy Terms and Conditions:
Though we collect your data and information to upgrade our site and develop it in a better way we also know that keeping you updated with all the procedures of purchasing from our site is also our responsibility. And by writing these policies our main purpose is to let you be aware of all the do’s and don’ts. So while shopping on the NYC Jackets kindly take into consideration these points.
- You can avail the return policy of our website for 30 days.
- After exceeding the given timeline, the offer will expire and we will no longer remain able to entertain your problem.
- While applying for the return you are directed to send an email in which you have to mention the clear and valid reason for the return.
- When you decide to return the received product make sure you apply for it in the given time limit and your product is in the same condition as you received it.
- Your product should have a tag with it otherwise we will not take it back. So kindly do not remove the tag from the product. Because to check its originality we need that tag.
- Make sure that you have not washed the received apparel even a single time.
- Keep the received parcel in its original delivered condition. Do not misuse it at all.
- Make sure that the product does not contain any cut or stain over it.
- The desired product should not be used.
- Customized parcels will not get returned.
- If you have done any alteration on the received apparel and it has gone wrong or maybe you do not like that anymore then remember that this act will also make you ineligible for this policy.
- The shipment of the product is totally free from our side but if you want to return the product then you have to bear all the shipping expenses of the return procedure.
- Once you apply for the return procedure and the procedure gets started so please for avoiding the hassles use the service of a courier company that will provide you a tracking ID/number of a parcel. It would be convenient for us as well to keep an eye on the product.
- When you receive the tracking ID/number kindly do share that with our team.
- You are instructed to send the received item back to the exact address of our warehouse from where you have received that.
Further if you have any query then kindly let our customer care department know they will answer all your questions.
Holiday Return & Exchange Policy
If you thought you couldn’t love hleather.com more than you already do, then just wait until you hear this best destination for online shopping offers Christmas holiday return & exchange of item purchased within 90 days of grace period. So, starting today you will have the opportunity to shop for the best x-mas gift ever!
Return & Exchange Procedure:
Send us an email for either return or exchange of the product at sales@nycjackets.us Our customer service center will assist with the return and exchange methods.
Steps For The Execution Of Return And Exchange Procedure:
For the execution of our return and refund policy, you have to follow the given points. But remember that before starting the procedure read out our policies so that you can have a clear point of view about our policies and your problem as well.
- First of all, take a clear picture of your product.
- Craft a concise and to-the-point email.
- Mention your problem that why you want to exchange or return the product in the email.
- Attached the picture with the mail which you have taken of the product.
- And send us the mail via sales@nycjackets.us.
- Our customer service department will respond within 24 hours. And after figuring out the details they will let you know the return address.
- After receiving that you have to send us back the parcel to the given address.
- You are directed to use a trackable courier service for the return procedure.
- Once you received the tracking ID/number kindly share that with our customer care department through email.
- When we will get the product back we will surely let you know.
- Our team will inspect the product.
- When it will clear the inspection process of the successful return procedure, our accounts department will proceed with the further procedure.
- The accounts department procedure will take 3 business days to complete the process and after that, the bank procedure will take around 5 to 24 days to transfer the amount.
Restocking Fee
- At Nycjackets, if the customer desires for product return they are more likely to bear the product return shipping cost and 10% restocking fee.
