For your convenience, nycjackets.us accepts multiple payment methods, including PayPal, Visa, MasterCard, American Express, and Discover cards. All payments are securely processed in USD through trusted gateways like Stripe and PayPal.
You can change your order as long as the item has not been packed and shipped. Contact our customer service to update your order’s status.
All order details, along with the order number, shipping charges and price of each item, are sent via email.
We ship everywhere with few exceptions, such as Israel, Russia and APO/FPO addresses. For further queries, contact us at sales@nycjackets.us
We make sure that your order is always secure. Privacy is protected by the use of SSL (Secure Socket Layer). PayPal makes it easy to receive payments. So the entire process is reliable.
Orders are delivered in 3–11 business days after 1–2 days of processing, while made-to-order items take 8–12 days and customized items 10–13 days.
All confirmed orders are verified with an email confirmation.
All items are carefully inspected before shipping, but if any issues arise, please contact us at sales@nycjackets.us for assistance.
Orders can be tracked after they are dispatched. Tracking details are sent through emails.
Cancellation is only possible before the item is shipped. After dispatch, you cannot cancel. But you can apply for a return.
Yes, you can exchange your item if it meets our return policy — just contact us at sales@nycjackets.us.
Our sizes are exact. Have confidence in our size guides. You will get a perfect size.
Custom sizes are only available for suits.
All our sizes are listed in inches for consistency and easy reference.
Easily apply the discounted code at the time of checkout in the field labeled coupon code.
We always provide free shipping. However, the customer will have to pay for the return courier charges.
Refunds will be made through the original method of transaction. This will take 5-14 working days.
FedEx and DHL are usually used to ship our products; however, we use UPS for deliveries within the United States.
New American Jackets is an online leather jacket store itself. No retail shop exists.
Yes, international customers are responsible for any applicable customs duties, taxes, or import fees charged by their country’s customs authorities.
You can reach us anytime at sales@nycjackets.us — our team is happy to help!