At NYC Jackets, we want you to be fully satisfied with your purchase. If you’re not happy with your product, we’re here to help with an easy and transparent return and exchange process.
Return Eligibility
You may request a return within 30 days of receiving your order. Items must be:
- In unused, unworn, and original condition
- Returned with all tags, and packaging.
- Not custom-made
Exchange Policy
We offer exchanges within 30 days for sizing or other eligible issues.
- If the sizing issue was due to customer selection (and the item matches our size chart), an additional fee may apply to process the exchange.
- If the sizing error was on our part, we’ll handle the exchange at no extra cost.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
To start an exchange, contact us at sales@nycjackets.us with your order number and the size needed.
Return Process (Step-by-Step)
1. Contact Support
Email us at sales@nycjackets.us within 30 days. Include your order number, reason for return, and photos if applicable.
2. Get Return Authorization
We will respond within 1–2 business days with return approval, a return address, and packaging instructions.
3. Ship the Item
Return the product in original condition using a trackable shipping service. Return shipping is the customer’s responsibility unless the return is due to our error.
4. Refund Processing
Once we receive and inspect the item, a refund will be processed within 3 business
days. Refunds take 5–14 banking days to appear depending on your payment method.
Non-Returnable Items
- Customized or made-to-order products
- Items returned used, damaged, or without tags
- Products returned after 30 days without prior authorization
Order Cancellations
Orders can be canceled within 24 hours for a full refund.
After 24 hours, a partial deduction (up to 35%) may apply depending on order processing status. Cancellations after 7 days are reviewed case-by-case and may incur up to 50% deduction, especially for made-to-order items.
Color & Design Issues
Color variation may occur due to screen resolution. If your item appears significantly different, contact us with photos within 30 days. We will offer a replacement or refund based on item availability and the nature of the issue.
Shipping Costs
- Initial delivery is free.
- Customers are responsible for return or exchange shipping unless the product is incorrect or defective.
- Custom duties, if applicable, are the buyer’s responsibility.
Need Help?
Our 24/7 customer support team is always available to assist you with returns, exchanges, or any product concerns. Contact us anytime at sales@nycjackets.us
Email: sales@nycjackets.us
Phone: +18402063320
Address: 1487 Rocky Horse Carrefour Arlington, TX 16819, United States